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SHIPPING, RETURNS and CANCELLATION

SHIPPING POLICY

We value the concerns that arise when you purchase jewellery online. We ensure that all packages are shipped securely and to the end consumer in no time. For enquiries, you may reach out us at +91-9755166233 / rebelclubs7@gmail.com with your order id.

01
Duration & Costs

For orders across India, shipping can take anywhere between 5-7 days and is free of cost.  For international orders, the timeline and cost can differ based on your chosen country.

02
Free Shipping

At Rebel, we value both loyal and new customers. We offer free shipping on all orders within India.

03
Shipping Restrictions

We cannot ship to certain countries due to import restrictions.

04
Shipping Damages

If your item arrives damaged, please contact us within 7 days of receipt for a replacement or refund.

05
Order Processing Time

All orders are processed within 1-2 business days.

Orders placed on weekends or holidays will be processed the following business day.

RETURN POLICY

To return an item, please contact us and we will provide you with a return shipping label.

You are responsible for the shipping costs for returns.For enquiries, you may reach out us at +91-9755166233 / rebelclubs7@gmail.com with your order id.

01
Eligibility Critera

You can return any item for a full refund within 7 days of purchase.

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Items must be returned in their original condition, with all tags and packaging.

 

We will not accept returns of items that have been worn, damaged, or altered.

02
Refunds

Once we receive the returned item, we will process your refund as soon as possible and may take upto 30 days to reflect in your account.

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Refunds will be made to the source account.

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A receipt of acknowledgement will be issues and shared via e-mail upon processing a refund.

CANCELLATION POLICY

We understand that plans can change, so we offer a cancellation policy for your convenience. Here's how it works:

Unprocessed Orders:

You may cancel your order without penalty if it has not yet been processed for shipment. To cancel an unprocessed order, please contact our customer service team at rebelclubs7@gmail.com or +91-9755166233 as soon as possible

Processed Orders

Once your order has been processed for shipment, we are unable to cancel it. However, you may still be eligible to return the product according to our return policy.

Please note:

  • To ensure prompt processing of your cancellation request, please contact us as soon as possible after placing your order.

  • We reserve the right to modify this cancellation policy at any time without prior notice.

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Additional Considerations for Gold and Silver Jewelry:

  • Due to the high value of some gold and silver jewelry items, we may require additional verification for cancellations, such as a confirmation phone call.

  • You may want to consider insuring your shipment, especially for high-value items.

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